Hotline Phone Handlers

Procyon Wildlife’s Hotline handles hundreds of calls per year.  Volunteers play an integral role in the function of the hotline by transcribing messages, arranging appointments for admissions and ensuring that situations of concern are dealt with immediately, as well as helping to arrange drivers for picking up wildlife in distress.

What you’ll do

  • Assist rescuers with admitting and arranging appointments for sick, injured and orphaned wildlife over the phone.
  • Transcribe all rescuers data and messages into an online database used for admissions.
  • Education and give advice to the public regarding wildlife.
  • Ask rescuer for a donation towards the care of the animal.
  • Contact volunteer drivers to help coordinate rescues and transportation for wild animals in need.
  • Refer the public to other rehab centres regarding animals we do not rehabilitate. (ie birds).
  • Refer the public to other rehab centres when Procyon Wildlife is not admitting animals.

Note: Volunteers will be calling back members of the public that leave messages; they will also be required to contact volunteer drivers to arrange animal pickups.

Requirements

  • 18 years of age or older
  • Speak and write English fluently
  • Basic computer skills
  • Internet connection
  • Speak calmly to stressful rescuers
  • Backup admissions and keep records for one month
  • Ability to listen and type simultaneously
  • Comfortable working in a fast-paced environment
  • Able to work without supervision
  • Able to make decisions and give advice
  • Non-profit volunteer experience is an asset but not necessary
  • Essential that training manual is read before first shift

Time Commitment

Hotline Volunteers are asked to commit to one scheduled shift of six hours per week.

There are two possible shifts each day:

Morning: 8:00am to 2:00pm

Afternoon: 2:00pm – 8:00pm

 Training

Training manual and instructional video are provided and zoom meetings.

Because the Hotline position is unique and challenging, volunteers are preferred to have past but not required experience in wildlife rehabilitation.

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